Inbound Lead Response / Call Center Agent (Debt Review) Basic plus Commission

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Introduction

As specialists in our field, BA Personnel boasts extensive expertise in matching exceptional talent with niche and specialized roles, spanning national and global markets. Our reputation is built on attracting and representing high – calibre candidates who excel in their professions

An Inbound Lead Response Agent is responsible for contacting potential customers who have expressed interest in products or services through inbound channels (website inquiries, online forms, campaigns, advertisements, etc.). This role involves reaching out to these leads, understanding their requirements, providing accurate information, and converting inquiries into sales or qualified opportunities while ensuring excellent customer experience.

Duties & Responsibilities

  • Call and follow up with leads generated through inbound sources (website, ads, campaigns, referrals, etc.).
  • Understand customer needs and provide suitable information on products or services.
  • Qualify leads and update CRM with accurate customer details and call outcomes.
  • Persuade and guide prospects towards conversions (sales, appointments, or sign-ups).
  • Maintain daily/weekly lead call targets, conversion ratios, and follow-up schedules.
  • Handle sales queries, objections, and escalate complex cases to Management.
  • Ensure compliance with company policies and always maintain professionalism.
  • Work closely with Management / Team Leader to provide feedback on lead quality and campaign performance.

 

Skills & Competencies

  • Strong verbal communication and persuasive skills.
  • Strong written communication – English first language required.
  • Active listening and ability to build rapport quickly.
  • Customer-centric approach with problem-solving mindset.
  • Good organizational and follow-up skills.
  • Basic computer knowledge (MS Office, CRM tools).
  • Target-oriented with ability to work in a fast-paced environment.

Desired Experience & Qualification

  • Minimum: Matric.
  • Prior experience in telesales or internal sales is essential.
  • Debt counselling knowledge is an advantage.

Interested?

 

Disclaimer

By applying for this role, you consent to having your relevant qualifications and or accreditation verified and confirm that you meet the competency requirements. You further consent to the relevant information being verified by a BA Personnel staff member. We would like to thank you for your application and if you have not received a response within two weeks would like to advise that your application was not successful.

We do look forward to being of service to you in the near future. 

We look forward to receiving applications from candidates that fully meet the requirements of the spec.

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