IT Support Specialist

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Company Overview:

Remote Talent is a marketplace that matches overseas companies with the best South African talent. We vet prospective talent to find the best and match you with an overseas company that fits your skillset and ambition. This remote position can be performed anywhere in South Africa with a fast, reliable internet connection.

We are currently seeking candidates for a US IT services Company from South Africa for a remote IT Support position, requiring a dependable and high-speed internet connection.

Job Description:

We're on the hunt for an IT Support Specialist with a strong technical background and a passion for solving technical issues. This role is all about ensuring that our users receive the best support possible, helping them navigate through any technical challenges. If you're ready to provide top-notch IT support, help users through stressful technical issues, and ensure a seamless technological environment, this position is for you.

Key Responsibilities:
  • Helps people get through stressful technical issues by providing direct support via phone, chat, or email and remote management tools.
  • Troubleshoots hardware, software, and network issues remotely: PCs, Microsoft servers, smartphones, printers, routers, VMs, VOIP, VLANs, etc.
  • Set up new users and maintain their accounts through various administrative control panels.
  • Carefully prepares new computers according to each user’s unique environment.
  • Works closely with other IT team members to ensure timely resolution of issues.
  • Experience with direct and self-guided remediation of server and network outages.
Required Skills & Qualifications:
  • 2+ Years of experience in IT support or a related field.
  • A+ and N+ certifications preferred (or willingness to obtain them).
  • At least 1 year of experience with both Microsoft Windows Server and Active Directory.
  • Working knowledge and demonstrated experience with servers and networking equipment.
  • Strong team player qualities combined with the ability to thrive in a fast-paced and rapidly changing environment.
  • Stellar communication skills, with fluency in English being a must.
  • Demonstrates patience, humility, and the ability to communicate personably and tactfully with customers of varying technical knowledge levels and emotional states.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...