Company
Cox Communications, Inc.
Sales
Client Experience Manager II - CCI
Individual Contributor
Hybrid - Ability to work remotely part of the week
Yes, 25% of the time
Day
Compensation
Compensation includes a base salary of $74,700.00 - $112,100.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $75,000.00.
The Account Manager oversees the retention, growth, and satisfaction of an assigned customer base within RapidScale’s cloud managed services. Reporting to the Senior Manager of Sales, this role acts as the primary customer contact, driving value, renewals, and expansion opportunities. Success in this position requires a consultative approach, collaboration with internal teams, and a proven ability to manage mid-market to enterprise cloud customers while driving revenue growth.
Key Responsibilities Include:
Customer Relationship & Retention
- Build and maintain strong relationships with C-level executives, IT leaders, and key stakeholders.
- Serve as the primary contact, ensuring a seamless customer experience.
- Manage contract renewals, retention efforts, and expansion to minimize churn.
- Partner with Customer Success, Sales Engineering, and Support to resolve issues and drive value.
Revenue Growth & Expansion
- Identify and execute upsell and cross-sell strategies aligned with cloud solutions (IaaS, DaaS, security, networking, DRaaS, etc.).
- Develop and execute strategic account plans to drive revenue growth.
- Meet or exceed assigned quota through proactive sales efforts.
- Use customer insights and industry trends to tailor solutions and maximize business value.
Account Management & Technical Collaboration
- Work with Sales Engineers, Cloud Architects, and Product Teams to guide customers on cloud adoption and optimization.
- Lead Quarterly Business Reviews (QBRs) to assess service utilization and future needs.
- Act as a trusted advisor, helping customers optimize costs and scale solutions.
- Manage escalations proactively, ensuring swift resolution.
Operational Excellence & Reporting
- Maintain accurate CRM records, forecasting, and pipeline management.
- Provide leadership with customer insights, highlighting risks and opportunities.
- Stay current on cloud MSP trends through industry events, customer meetings, and training.
Minimum Qualifications:
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Education & Experience: A Bachelor’s Degree with 4 years of Sales/Account Management/Customer Success experience, OR a Master’s degree and 2 years of experience, OR a Ph.D with 1 years experience, OR 8 years of experience without a degree.
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Account Management Expertise: 4+ years of experience in account management, customer success, or sales within a cloud-based services environment, with a proven track record of customer retention, contract renewals, and driving revenue growth in Cloud MSP, SaaS, or IT services companies.
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CRM/Tools: Proficiency in Salesforce (or similar CRM), account planning, and pipeline management.
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Work Travel: Ability to travel up to 15% of the time for customer meetings, QBRs, and industry events.
Preferred Qualifications:
- Certifications such as AWS, Azure, Google Cloud practicioner certifications, AWS Certified Solutions Architect, Microsoft Azure Solutions Architect, Google Cloud Professional Cloud Architect, or similar, demonstrating a high level of cloud knowledge and technical competency.
- Experience managing customers with revenues between $100 million and $5 billion+.
- Industry expertise in Healthcare, Banking, Financial Services, Insurance, SaaS, or Retail/E-Commerce is highly desirable.
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Cox Communications is all about creating moments of real human connection; and for employees, that’s true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we’re creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
