[Remote] Epic Ancillary Application Analyst

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Note: The job is a remote job and is open to candidates in USA. HTC Global Services is seeking an Epic Ancillary Application Analyst to play a key role in delivering expert-level design, configuration, and support across Epic Ancillary applications. The role involves collaborating with clients, providing advanced support, and serving as a subject matter expert to ensure system performance and workflow optimization.


Responsibilities

  • Lead the design, configuration, and optimization of assigned Epic Ancillary applications (Radiant, Cupid, Beaker, and/or Willow) to support accurate, efficient clinical and operational workflows
  • Build and maintain application components such as procedure records, order transmittal logic, charge capture configuration, preference lists, and test or medication workflows
  • Translate client operational requirements into scalable Epic build solutions that improve accuracy, efficiency, and compliance
  • Ensure build consistency and integration between ancillary systems and core Epic modules, including Orders, ClinDoc, and ADT
  • Evaluate and implement new Epic features, participating in release assessments, build impact reviews, and change control processes
  • Document build specifications, design decisions, and testing results in accordance with AMS governance standards
  • Provide advanced L2/L3-level support for ancillary Epic applications across multiple AMS clients
  • Troubleshoot complex cross-module issues, including order transmission, charge capture, and result routing across ancillary workflows
  • Maintain application stability, perform proactive monitoring, and implement optimizations to improve end-user satisfaction and performance
  • Participate in upgrade readiness planning, regression testing, and version migration efforts
  • Manage incident and request queues within AMS SLAs, ensuring timely and thorough resolution
  • Support integration validation between Epic and third-party systems (PACS, LIS, Pharmacy Automation, or CVIS)
  • Serve as the Epic Ancillary SME, offering guidance on build standards, workflow design, and module-specific best practices
  • Provide product insight regarding Epic’s Ancillary roadmap, capabilities, and limitations to inform client decision-making
  • Collaborate with clinical, imaging, laboratory, and pharmacy stakeholders to align configuration with operational needs and compliance standards
  • Contribute to RFP responses, solution design sessions, and new business development by lending expert-level ancillary application insight
  • Support expansion and optimization initiatives that align with client growth and service line expansion goals
  • Partner with Epic AMS Leads, Project Managers, and cross-module analysts (Orders, ClinDoc, MyChart, etc.) to deliver seamless AMS service and integration
  • Participate in governance and client review meetings, presenting issue trends, system performance metrics, and enhancement opportunities
  • Mentor and guide junior analysts to strengthen the AMS team’s technical depth and service consistency
  • Contribute to internal AMS toolkits, reusable configuration templates, and playbooks that drive delivery efficiency

Skills

  • Bachelor's degree in Information Systems, Computer Science, Clinical Laboratory Science, Radiologic Technology, Pharmacy, or related field (or equivalent experience)
  • Minimum 5+ years of Epic build, support, and optimization experience within one or more ancillary modules (Radiant, Cupid, Beaker, Willow)
  • Active Epic certification(s) in one or more ancillary applications required, such as Radiant, Cupid, Beaker, etc
  • Deep understanding of ancillary workflows and integration points with clinical and operational Epic modules
  • Proven experience in order routing, result reporting, charge capture, and interface troubleshooting
  • Strong analytical, problem-solving, and documentation skills with attention to detail
  • Ability to manage multiple clients, priorities, and environments in a consulting or AMS model
  • Excellent communication and collaboration skills across technical, operational, and clinical teams
  • Experience supporting Epic upgrades, version releases, and cross-application optimization initiatives
  • Additional certifications in Orders or ClinDoc preferred

Benefits

  • Paid-Time-Off
  • Paid Holidays
  • 401K matching
  • Life and Accidental Death Insurance
  • Short & Long Term Disability Insurance
  • A variety of other perks

Company Overview

  • HTC Global Services Inc., is a global provider of Information Technology and Business Process Services and Solutions. It was founded in 1990, and is headquartered in Troy, Michigan, USA, with a workforce of 10001+ employees. Its website is https://www.htcinc.com/.

    • Company H1B Sponsorship

  • HTC Global Services has a track record of offering H1B sponsorships, with 264 in 2025, 367 in 2024, 443 in 2023, 314 in 2022, 227 in 2021, 438 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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